Refund Policy
Last updated: 14 September 2026
Humsum offers a 30-day money-back guarantee on Saffron Café OS subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net with your order details, or email us at support@humsum.in and we will help you arrange it.
Renewals and cancellations
Subscriptions renew automatically. You can cancel at any time from the subscription screen in the app or through the billing portal; cancelling stops future charges and your access continues until the end of the period you have already paid for.
If a renewal charge was unexpected, contact us within 30 days of that charge and we will review it with you.
Refund timing
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it can take up to 10 business days for the money to appear on your statement.
Consumer rights
This policy is in addition to any statutory rights you may have under the consumer laws of your country, and to Paddle's own refund policy.